Friday afternoon just before heading home from work, streaming radio playing on my MacBook Pro while working on my work PC…
Suddenly no more sound… Lost the WIFI connection. No panic, just reconnect, but to my big surprise there are no more hotspots detected (there are more than 10 in my office space).
The basic troubleshooting begins:
- Reset PVRAM
- Creation of a WIFI hotspot on the MBP (Create Network) and nothing detected by my iPhone or my Dell PC.
To no avail.
I have to jump the shark and call Apple Care (I’ve been in the IT business for more than 20 years, so this is kind of humiliating ;-)) for the first time.
I get a very nice and knowledgeble lady on the phone who walks me through the basic steps:
Reset PVRAM (yay, been there already)
Create test user
Hold Left Shift-Alt-Cmd when switched off and press the on button (nothing seems to happen) wait at least 5 seconds, then do the reset PVRAM thingy 3 times in a row.
This was quite interesting, as I never heard about this one. Must be some sort of super-reset
So in the end she (has to, it’s a hardware fault) has to give up and tells me how to get a appointment with a Genius at the Geneva Apple Store.
Unfortunately the next slot is for monday afternoon but I take it…
Comes monday I go to the Apple Store with mixed feelings, as I’m sure they will have to keep the MBP for some days to fix the problem.
So I get to talk to the Genius at 16:03 (I had the appointment at 16:00 – hats off Apple) and he does the same stuff that I already did and indeed concludes that it is a hardware problem…
“Repair will take some days…” and ” Have you made a backup?”
After “No, no backup” (lying only so slightly ;-)) and some minor whining on my part we get to:
“OK, I have the piece to replace in the back (the airport card in fact was grilled), come back in 30 minutes”
So I went to have a coffe, came back and five minutes later and went home with my repaired MacBook, working perfectly.
Why am I writing this?
Because as a switcher (in fact I did switch officially 3 months ago, if you don’t count my hackintosh adventures) I always found Apple products extremely sexy and well built, but terribly expensive.
Now if you look at my experience with the iPhone(s) and the MacBook and the service that goes with it I’m a very happy camper tonight and I would switch again if I had to.